An Annual Maintenance Contract (AMC) turns unpredictable building repairs into a planned yearly arrangement. Scope varies widely from one AMC to another, so this guide explains what to clarify before you sign.
What an AMC usually covers
An AMC commonly covers scheduled preventive visits for a listed set of assets and areas, with reporting. For SADEED, electrical and plumbing works fall within our licensed scope, and specialist systems such as air conditioning and fire protection are serviced through qualified specialists under our coordination.
What should be clarified
- Which assets and areas are included, and which are not.
- Visit frequency and what is done at each visit.
- Response terms and what response time actually means in the contract.
- Exclusions, consumables and spare parts.
- Emergency work: how it is called, covered and charged.
- Reporting, renewal and the charges for extra work.
Preventive versus reactive within an AMC
Most AMCs focus on planned visits. Whether repairs are included, and under what conditions, differs, so confirm how a fault found during a visit and a fault reported between visits are handled.
How out-of-scope work is approved
Work outside the AMC scope should be described, priced and approved in writing before it proceeds, so the invoice matches what was authorised.
Questions clients ask
Does every AMC include all repairs?
No. Scope varies, so check what is included, what is excluded and how extra work is approved.
Are parts and consumables included?
It depends on the contract. Confirm this explicitly rather than assuming.
What does response time mean?
Only what the contract defines. Any response time stated in a proposal should be written into the contract.
How SADEED structures an AMC
SADEED defines scope, visit schedule, reporting and exclusions in writing. Response times and included work follow the contract that is actually agreed, not a general promise.
Considering an annual maintenance contract?
Related guides
- How to Evaluate a Commercial Maintenance Provider Beyond the Monthly Price
- Preventive Maintenance for Commercial Buildings in the UAE: A Practical Framework
- Commercial Property Maintenance FAQs: Planned Visits, Urgent Defects, Reports and AMC Scope
- Care maintenance programme
- Request a site visit
Last reviewed: October 2026. This guide is general information; requirements vary by property, scope and authority.